Data protection

General Data Protection Regulation (GDPR)

Compliance with the legal information requirements pursuant to the European General Data Protection Regulation (EU GDPR)

We are hereby informing you about the type, scope and purpose of data collection and use of your personal data. The person responsible for data processing according to article 4 paragraph 7 GDPR is: Südtiroler Wanderleiter / Südtiroler Wanderführer, Manfred Calliari, Weinstraße 1, 39040 Tramin, in the person of the legal representative: Manfred Calliari, who may be contact by the following means: tel. +39 0471 860 315, E-Mail: info@wanderfuehrer.it.

Security and protection of your personal data

We consider it our primary responsibility to protect the confidentiality of the personal data and to protect it from unauthorized access. That’s why we use the utmost care and state-of-the-art security standards to ensure maximum protection of your personal information.

As a private company, we are subject to the provisions of the European Data Protection Regulation (GDPR) and the regulations of the national law. We have taken technical and organizational measures to ensure that the data protection rules are respected both by us and by our external service providers.

Definitions

Legislation requires that personal data be processed lawfully, in good faith and in a manner that is reasonable for the data subject (“lawfulness, fairness, transparency”). To ensure this, we inform you about the individual legal definitions that are also used in this privacy statement:

Personal data

“Personal data” means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;.

Processing

“Processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;

Restriction of processing

“Restriction of processing” (3) ‘restriction of processing’ means the marking of stored personal data with the aim of limiting their processing in the future;

Profiling

“Profiling” means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements;

Pseudonymisation

“Pseudonymisation ” means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person;

File System

“File system” means any structured set of personal data which are accessible according to specific criteria, whether centralised, decentralised or dispersed on a functional or geographical basis;

Controller

“Controller ” means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law;

Processor

“Processor” means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller;

Recipient

“Recipient” means a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing;

Third party

“Third party” means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data;

Consent

“Consent ” of the data subject means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her;

Lawfulness of processing

Processing shall be lawful only if and to the extent that at least one of the following applies. The legal basis for the processing, in accordance with article 6 (1) lit. a – f GDPR may be:

the data subject has given consent to the processing of his or her personal data for one or more specific purposes;
processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
processing is necessary for compliance with a legal obligation to which the controller is subject;
processing is necessary in order to protect the vital interests of the data subject or of another natural person;
processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

Information about the collection of personal data

(1) Below we inform you about the collection of personal data when using our website. Personal data includes all the data, which relates to you personally, e.g. name, address, email addresses, user behaviour.
(2) When you first make contact with us by email or via our contact form, the data you provided (email address, as the case may be first name, surname, address, telephone, date of birth, place of birth, language, data contained in your travel documents and identity cards, data on payments you have made, EC cards, credit cards and bank cards you hold, period of stay, maybe preferences etc.) are stored by us to answer your questions. The data are saved, processed and, insofar as prescribed by law, passed on to processors, recipients or third parties for the purpose of providing our services.

Collection of personal data when visiting our website

When merely using our website for informational purposes, in other words when you do not register or send us other information, we collect only the personal data, which your browser transmits to our server. If you would like to view our website, we collect the following data, which we require for technical purposes to display our website to you and ensure stability and security (the legal basis is Art. 6 Para. 1 Clause 1 lit. f GDPR)

  • IP address
  • Date and time of the inquiry
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Access status/HTTP status code
  • Data volume transmitted in each case
  • Website, from which the request comes
  • Browser
  • Operating system and its surface
  • Language and version of the browser software

Use of cookies

In addition to the above-mentioned data, cookies are stored on your computer when you use our website. Cookies are small text files, which are stored on your hard disc by the browser you use, and through which the agency setting the cookie (here it is us) is provided with certain information. Cookies cannot carry out programs or transfer viruses to your computer. They are used to make the services offered by the Internet more user-friendly and effective overall.
This website uses the following types of cookies, whose scope and mode of operation can be explained as follows:

  • Transient cookies (see a)
  • Persistent cookies (see b).

a) Transient cookies are automatically deleted when you close the browser. This includes session cookies in particular. The latter store a so-called Session-ID, with which various inquiries to your browser are assigned to the joint session. This means that your computer can be recognised when you return to our website. Session-cookies are deleted when you logout or close the browser.

b) Persistent cookies are deleted automatically after a prescribed period of time, which can vary depending on the cookie. You can delete the cookies at any time in the security settings on your browser.

c) You can configure your browser setting in line with your wishes and for example reject acceptance of third-party cookies or all cookies. We would like to point out that if you do so, you may not be able to use all the functions of this website.

d) We use cookies to identify you for follow-up visits if you have an account with us. Otherwise you would have to log in again for each visit.

To disable cookies in the most common browsers:

Information pages of third-party about their cookies:

More information on how you can block, delete, or disable third-party cookies you can found on the website of the European Interactive Digital Advertising Alliance: www.youronlinechoices.eu.

Further functions and offers on our website

(1) Apart from using our website solely to provide information, we also provide services which you can visit specifically if interested. As a rule, this requires that you enter further personal data which we then use in order to provide the respective service for which the above named regulations on data processing are valid.
(2) In part we also use the services of external service providers for the processing of your data. We have chosen such service providers with the utmost care and have commissioned them according to our instructions and our regular controls.
(3) Further, we can forward your personal data to a third party  in the case that campaigns, participation in campaigns, raffles, conclusion of contract or similar services are offered by us in cooperation with our business partners. Further information on this is available when you enter your personal details or as described below.
(4) Insofar as our chosen service provider or partner has its registered office in a country outside the European economic area (EEA), you will be informed of this situation in the specification of our offer.

Children

Our offer is basically for adults. Persons under the age of 18 should not submit any personal data to us without the consent of their parents or guardians.

Rights of the person concerned

(1) revocation of the processing of your data

In the case that you have given your consent to the processing of your data, this can nevertheless be revoked at any time. A revocation influences the permissibility of the processing of your personal data, after you have expressed this to us.

(2) Right to confirmation

The data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed, and, where that is the case, access to the personal data and the following information:

(3) Right to information

If personal data is processed, you can request information about this personal data and the following information at any time:

the purposes of the processing;
the categories of personal data concerned;
the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;
where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing;
the right to lodge a complaint with a supervisory authority;
where the personal data are not collected from the data subject, any available information as to their source;
the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.

Where personal data are transferred to a third country or to an international organisation, the data subject shall have the right to be informed of the appropriate safeguards pursuant to Article 46 GDPR relating to the transfer.
The controller shall provide a copy of the personal data undergoing processing. For any further copies requested by the data subject, the controller may charge a reasonable fee based on administrative costs. Where the data subject makes the request by electronic means, and unless otherwise requested by the data subject, the information shall be provided in a commonly used electronic form.
The right to obtain a copy referred to in paragraph 3 GDPR shall not adversely affect the rights and freedoms of others.

(4) Right to rectification

The data subject shall have the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

(5) Right to erasure (‘right to be forgotten’)

The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies:
(a) the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
the data subject withdraws consent on which the processing is based according to point (a) of Article 6(1), or point (a) of Article 9(2), and where there is no other legal ground for the processing;
the data subject objects to the processing pursuant to Article 21(1) and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2);
the personal data have been unlawfully processed;
the personal data have to be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject;
the personal data have been collected in relation to the offer of information society services referred to in Article 8(1).

Where the controller has made the personal data public and is obliged pursuant to paragraph 1 to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform controllers which are processing the personal data that the data subject has requested the erasure by such controllers of any links to, or copy or replication of, those personal data.

The right to erasure shall not apply to the extent that processing is necessary:

  • for exercising the right of freedom of expression and information;
  • for compliance with a legal obligation which requires processing by Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
  • for reasons of public interest in the area of public health in accordance with points (h) and (i) of Article 9(2) as well as Article 9(3);
  • for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89(1) in so far as the right referred to in paragraph 1 is likely to render impossible or seriously impair the achievement of the objectives of that processing; or
  • for the establishment, exercise or defence of legal claims.

(6) Right to restriction of processing

The data subject shall have the right to obtain from the controller restriction of processing where one of the following applies:

the accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data;
the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead;
the controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims;
the data subject has objected to processing pursuant to Article 21(1) pending the verification whether the legitimate grounds of the controller override those of the data subject.

Where processing has been restricted under above requirements, such personal data shall, with the exception of storage, only be processed with the data subject’s consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.

A data subject who has obtained restriction of processing pursuant shall be informed by the controller before the restriction of processing is lifted.

(7) Right to data portability

The data subject shall have the right to receive the personal data concerning him or her, which he or she has provided to a controller, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, where:
(a) the processing is based on consent pursuant to point (a) of Article 6(1) or point (a) of Article 9(2) or on a contract pursuant to point (b) of Article 6(1); and
(b) the processing is carried out by automated means.

In exercising his or her right to data portability pursuant to paragraph 1, the data subject shall have the right to have the personal data transmitted directly from one controller to another, where technically feasible.

The exercise of the right referred to in paragraph 1 of this Article shall be without prejudice to Article 17. That right shall not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
The right referred to in paragraph 1 shall not adversely affect the rights and freedoms of others

(8) Right to object

The data subject shall have the right to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him or her which is based on point (e) or (f) of Article 6(1), including profiling based on those provisions. The controller shall no longer process the personal data unless the controller demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims.

Where personal data are processed for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing, which includes profiling to the extent that it is related to such direct marketing.

Where the data subject objects to processing for direct marketing purposes, the personal data shall no longer be processed for such purposes.

At the latest at the time of the first communication with the data subject, the right referred to in paragraphs 1 and 2 shall be explicitly brought to the attention of the data subject and shall be presented clearly and separately from any other information.
In the context of the use of information society services, and notwithstanding Directive 2002/58/EC, the data subject may exercise his or her right to object by automated means using technical specifications.
Where personal data are processed for scientific or historical research purposes or statistical purposes pursuant to Article 89(1), the data subject, on grounds relating to his or her particular situation, shall have the right to object to processing of personal data concerning him or her, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

(9) Automated individual decision-making, including profiling”

The data subject shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her. This shall not apply if the decision:

is necessary for entering into, or performance of, a contract between the data subject and a data controller;
is authorised by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests; or
is based on the data subject’s explicit consent.

In the cases referred to in points (a) and (c) of paragraph 2, the data controller shall implement suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and to contest the decision.

Decisions referred to in paragraph 2 shall not be based on special categories of personal data referred to in Article 9(1), unless point (a) or (g) of Article 9(2) applies and suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests are in place.

(10) Right to lodge a complaint with a supervisory authority

Without prejudice to any other administrative or judicial remedy, every data subject shall have the right to lodge a complaint with a supervisory authority, in particular in the Member State of his or her habitual residence, place of work or place of the alleged infringement if the data subject considers that the processing of personal data relating to him or her infringes this Regulation.
The supervisory authority with which the complaint has been lodged shall inform the complainant on the progress and the outcome of the complaint including the possibility of a judicial remedy pursuant to Article 78.

(11) Right to an effective judicial remedy against a supervisory authority

Without prejudice to any other administrative or non-judicial remedy, each natural or legal person shall have the right to an effective judicial remedy against a legally binding decision of a supervisory authority concerning them.
Without prejudice to any other administrative or non-judicial remedy, each data subject shall have the right to a an effective judicial remedy where the supervisory authority which is competent pursuant to Articles 55 and 56 does not handle a complaint or does not inform the data subject within three months on the progress or outcome of the complaint lodged pursuant to Article 77.
Proceedings against a supervisory authority shall be brought before the courts of the Member State where the supervisory authority is established.
Where proceedings are brought against a decision of a supervisory authority which was preceded by an opinion or a decision of the Board in the consistency mechanism, the supervisory authority shall forward that opinion or decision to the court.

YouTube videos

This website contains YouTube videos, a service from Google Inc., located in San Bruno, California, USA.
If you’re signed in to YouTube:
If you play a YouTube video on this website, it will connect to YouTube’s servers and tells the YouTube server which page of this site was visited. When you are logged in, your surfing behavior will be assigned to your personal profile.
You can opt out of this option if you previously opt out of YouTube. For more information about YouTube’s collection and use of your information, please read the privacy policy at www.youtube.com.
For more information about data protection at “YouTube” please refer to the privacy policy of the provider at: https://policies.google.com/privacy?hl=en&gl=de

Use of Google Analytics

(1) This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, in the event of activation of IP anonymisation on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website usage and internet usage to the website operator.

(2) The IP address transmitted by Google Analytics as part of Google Analytics will not be merged with other data provided by Google.

(3) You can prevent the storage of cookies by setting your browser software accordingly; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. You may also prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by using the browser plug-in available under the following link. in download and install: http://tools.google.com/dlpage/gaoptout?hl=de.

(4) This website uses Google Analytics with the extension “_anonymizeIp ()”. As a result, IP addresses are processed shortened, a person-relatedness can be excluded. Insofar as the data collected about you is assigned a personal reference, it will be immediately excluded and the personal data will be deleted immediately.

(5) We use Google Analytics to analyze and regularly improve the use of our website. With the statistics we can improve our offer and make it more interesting for you as a user. For the exceptional cases in which Personal Information is transferred to the US, Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US Framework. The legal basis for the use of Google Analytics is Art. 6 para. 1 sentence 1 lit. f DSGVO.

(6) Third-party information: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Terms of Use:

http://www.google.com/analytics/terms/en.html Privacy Policy: http://www.google.com/intl/de/analytics/learn/privacy.html, and the privacy policy: http: //www.google.com/analytics/learn/privacy.html //www.google.de/intl/de/policies/privacy.

(7) This website also uses Google Analytics for a cross-device analysis of visitor flows, which is carried out via a user ID. You can disable the cross-device analysis of your usage under My Data, Personal Information in your customer account.

Integration of Google Maps

(1) On this website we use the services of Google Maps. This enables us to display interactive maps directly in the website and make it more convenient for you to use the map function.

(2) By visiting the website, Google receives the information that you have retrieved from the corresponding sub-page of our website. In addition, the data mentioned under § 3 of this declaration is transmitted. This tales place regardless of whether Google provides a user account via which you are logged in, or whether there is no user account. When you are logged in to Google, your data is assigned directly to your account. If you do not wish it to be assigned to your profile at Google, you must log out before activating the button. Google stores your data as a usage profile and uses it for advertising purposes, market research and/or the needs-based arrangement of its website. Such an assessment will take place in particular (even for users who are not logged in) to provide tailored advertising and to inform other users of the social network about your activities on our website. You have the right to withdraw your consent to the creation of these usage profiles, whereby you must contact Google to exercise the latter.

(3) You can find further information about the purpose and scope of data collection and processing by the plug-in provider in the provider’s data protection declarations. There you will also receive further information about your rights and setting options to protect your privacy: http://www.google.de/intl/de/policies/privacy. Google also processes your personal data in the USA and has made itself subject to the EU-US privacy shield https://www.privacyshield.gov/EU-US-Framework.

Further information, complaints

For further information on your rights as the concerned party, please contact us. We will be happy to help you. The supervisory authority “Garante per la protezione dei dati personali“ is responsible for complaints: Piazza di Monte Citorio n. 121 00186 ROMA, fax: (+39) 06.69677.3785, telephone: (+39) 06.696771, email: garante@gpdp.it.